Patient Satisfaction & Patient-Centered Care: Necessary but Not Equal bit.ly/MN7Yan JAMA Highly satisfied patients had worse outcomes
— Jan Henderson (@HealthCulture) July 26, 2012
Corporate medicine may achieve its goal creating greater customer retention, loyalty, and repeat business. Patients are not well-served, however, when the commercialized, privatized business model is applied to health care. The result is superficially satisfied patients who make greater use of the health care system at the expense of their own health.